I have created a custom filedrop which is working as expected but I am struggling with an easy way for the user(s) to manage items uploaded to them. The plan was to have 2-3 people receive email alerts of new items uploaded, the input of a custom field would make it clear who the upload was for and then they would process the attachment. Issues/Questions Tracking what has been dealt with: There doesn't appear to be any clear way for the primary recipient or even the CC'd ones to know definitively if the item has been dealt with? One thought was to delete the attachment when it has been processed but I have noticed that only the primary recipient has that option and strangely the "Delete Attachment" is only available when you go to the Sent Items. This is strange as the user received it and didn't send it? The filedrop in in the inbox but you can only download the attachment from here, is there no way delete the attachment from your inbox? Is there not a way to identify uploads that have been processed via the inbox that would be visible to all staff on the recipient or CC list? Note: the global option to allow Delete Message is currently disabled. What I am trying to accomplish is to provide a way for our clients to securely and easily upload confidential forms to our office. Due to the nature of the data on the form it is critical that each form is only processed one time. There will be 2-3 staff (at this point) that would need access to these uploads for redundancy or overlapping coverage so the uploads are dealt with, eg vacation, volume, etc.